The main dashboard
When you first open MeroScore, you'll see your performance at a glance:
Overall MeroScore Card
Large number (0-100): Your current score
Trend indicator: Arrow showing if your score is going up (↑), down (↓), or staying the same (→)
Change amount: How many points your score has moved
Example: "88 ↑ +3" means your score is 88, up 3 points from yesterday
MeroScore Trend Graph
Shows your score over the past 30 days
Helps you spot patterns (like scores dropping on weekends) or see if improvements are working
The line going up over time means your facility is improving
Performance Overview section
This section breaks down your overall score into separate performance areas (pillars):
Each pillar card shows:
Pillar name (like "Scope-of-Work Compliance" or "Work Order Performance")
Current score for that pillar (0-100)
Trend: Whether this area is improving or declining
Color coding: Green for good performance, yellow for needs attention, red for requires immediate action
Click any pillar to expand it and see more details. Click "See Full Analysis & History" to open a detailed drawer with:
Key Performance Metrics: Individual measurements that make up the pillar score
30-day trend for this specific pillar
What each metric means (hover over the information icon or title for explanations)
Understanding the metrics
Each pillar has several Key Performance Indicators (KPIs). Here's how to read them:
Current Score column
Shows the percentage achievement
Example: "88%" means you're achieving 88% of the target
Threshold column
Shows what the target is
Example: "≥90%" means you need to achieve 90% or better to pass
"≤10%" means you need to stay below 10% (like for re-opened work orders)
vs Yesterday column
Arrow showing direction of change
Example: "↑ +2%" means this metric improved by 2 percentage points since yesterday
Color coding explained
The dashboard uses colors to help you quickly spot issues:
Green: Meeting or exceeding targets - keep up the good work!
Yellow: Close to target but not quite there - minor improvements needed
Red: Below target - needs immediate attention
Using filters and date ranges
Most views allow you to:
Select date ranges: View performance for specific weeks or months
Filter by location: Focus on specific floors, buildings, or areas
Filter by team: See how different cleaning teams are performing
This helps you identify if problems are facility-wide or isolated to specific areas.
Reading trend graphs
The 30-day trend graphs show:
X-axis (horizontal): Dates over the past 30 days
Y-axis (vertical): Score from 0 to 100
Line: Your actual score each day
Gaps: Days without data (like if the system was down)
What to look for:
Consistent upward trend = sustained improvement
Sudden drops = investigate what changed on that day
Flat line = stable performance (good if score is high, needs attention if low)
Weekly patterns = might indicate weekend vs. weekday differences
Taking action
The dashboard is designed to help you act quickly:
When you see a low score:
Click the pillar to expand details
Review which specific metrics are failing
Look at the trend to see if it's getting worse
Use the information provided to understand what needs to change
Example: If "Completion Rate" is at 75% (below the 90% target), you'll see which locations or teams are missing scheduled cleanings, helping you address the root cause.
Best practices for using the dashboard
Daily check-in (2-3 minutes):
Review overall score and trend
Check if any pillars are red or yellow
Note any sudden changes
Weekly deep dive (15-20 minutes):
Review each pillar's detailed metrics
Look at 30-day trends for patterns
Compare performance across different locations or teams
Monthly review (30+ minutes):
Assess overall progress
Identify areas of consistent excellence
Plan improvement initiatives for struggling areas
Review whether recent changes had the intended effect