Where you’ll find MeroScore
In the Mero Control Center, open the sidebar and click MeroScore.
This page used to be called Mero Performance Hub — all references have now been updated in the app and docs.
The main MeroScore view
When you land on the MeroScore page, you’ll see three main elements at the top:
Overall MeroScore card
30-Day Trend chart
Your Top Improvement Opportunities
Overall MeroScore card
This gives you a “health check” for your facility:
Score (0–100): Your current MeroScore
Trend arrow:
↑ green arrow – score is higher than yesterday
↓ red arrow – score is lower than yesterday
→ grey arrow – no change
Change amount: How many points your score has moved since yesterday
Example:
88 ↑ +3= your score is 88, up 3 points from yesterday
30-Day Trend chart
Right next to the score, you’ll see a line chart:
X-axis: Dates (last 30 days)
Y-axis: MeroScore (0–100)
Line: Your daily score, including up/down movement
Use this to spot:
Sustained improvement – a steady upward line
Sudden drops – a sharp downward step (worth investigating)
Plateaus – stable performance (good if high, worrying if low)
Weekly patterns – e.g. weekends consistently lower than weekdays
Your Top Improvement Opportunities
Below the score and chart is a section called “Your Top Improvement Opportunities”.
This section surfaces the 3 most impactful issues that are currently dragging your MeroScore down. Each opportunity is based on real KPI data across your pillars.
Each card shows:
A pillar tag (e.g. Scope of Work, Work Orders, Traffic, Supplies, Platform Usage)
The KPI name (in plain cleaning language, e.g. “Tasks Completed”, “Fix Issues Fast”)
A short, human-friendly explanation of the problem
(e.g. “Complete all scheduled cleaning tasks: some locations are falling behind.”)An estimated score impact badge (e.g.
–3.5 points)Two buttons:
Ignore – hides this opportunity and replaces it with the next most impactful one
Take Action – if available, takes you to a relevant screen (e.g. work orders, location summary) where you can act on it
Empty state:
If all KPIs are passing and there’s nothing urgent to fix, you’ll see:
“Great work! All your performance metrics are on track. Keep it up!”
You can always revisit any ignored opportunities later in settings.
Performance Overview: The pillar cards
Under the improvement opportunities is the Performance Overview. This is where your MeroScore is broken into performance pillars:
Scope of Work Compliance
Traffic Responsiveness
Work Order Performance
Consumables Management
Platform Usage
Each pillar card shows:
The pillar name
Its own 0–100 score
A trend arrow (up/down/same for that pillar)
Color coding:
Green – at or above target
Yellow – close to target, needs attention
Red – significantly below target, needs action
Click a pillar card to open a detailed view.
Inside a pillar: What’s Working Well vs Areas for Improvement
When you expand a pillar, you’ll see a breakdown of KPIs grouped into two clear sections:
Areas for Improvement
KPIs currently failing their thresholds
Red or yellow icons
Plain-language messages about what’s wrong and what to do
Often show approximate score impact
What’s Working Well
KPIs meeting or beating their thresholds
Green icons
Positive messages highlighting strengths
If a pillar has no passing KPIs, the “What’s Working Well” section is hidden so the UI doesn’t show an empty box. You’ll just see “Areas for Improvement” until you turn something green again.
Each KPI row typically shows:
KPI name (e.g. Tasks Completed, Fix Issues Right the First Time)
Current value (e.g.
88%,12 reopened issues)Threshold (e.g.
≥ 90%,≤ 10%)vs yesterday (e.g.
↑ +2%or↓ –1%)Color reflecting status (green / yellow / red)
Most KPIs also have an info icon (i) – hover to see a quick definition of what that metric means.
The Activity Log (History)
Next to your overall score, you’ll see a link like “See History” or “Full Analysis & History”. Clicking this opens a right-side Activity Log drawer.
What it shows:
Title: Activity Log
Subtitle: Historical score changes from the last 30 days
A simple chronological list of entries – no filters, tabs or groups
Each entry in the Activity Log includes:
Whether your score moved up or down (arrow + color)
The before and after scores (e.g.
85 → 88)The pillar/KPI that caused the change
The same human-friendly message used in “Areas for Improvement” or “What’s Working Well”
Optional location details (shown in a tooltip if applicable)
The Activity Log:
Automatically respects your building/org filter from MeroScore
Shows the last 30 days of activity
Helps you connect: “We got +2 points yesterday because we fixed refill times in Building A.”
Filters and date ranges
At the top of the MeroScore page (and sometimes in pillar details) you can filter what you’re seeing:
Date range – last 7 days, last 30 days, or a custom range
Org / Campus / Building / Location filters – zoom from the whole org down to a specific building or area
Team / shift filters (where enabled) – compare performance between teams
Use these filters to answer questions like:
“Is this a building-wide problem or just one floor?”
“Did our pilot change last week actually help?”
“Is the night shift underperforming vs the day shift?”
Related Core Analytics improvements
When you jump into Core Analytics from MeroScore to dig deeper, a few recent improvements make analysis easier:
Rows are consistently alphabetized
– locations are easier to scan and compare.Date range no longer resets when you change other filters
– you keep the range you picked.Long building, floor, and cleaner names wrap instead of being cut off or overflowing.
Exports now support up to 7 days of data at once (previously 5 columns).
These don’t change how your MeroScore is calculated, but they make it much easier to investigate the root causes of low scores and share data.
How to act on what you see
When you notice a low score or a red/yellow pillar:
Check “Your Top Improvement Opportunities”
Pick one, click Take Action to jump straight into the relevant screen (e.g., location summary or work orders).
Open the pillar details
See which KPIs are failing.
Use filters (building, team, date range) to narrow down where the problem lives.
Create follow-ups
Use work orders or internal processes to assign clear actions (training, schedule changes, repairs).
Monitor the impact
Watch the 30-Day Trend and Activity Log to see if your changes move the score up.
Recommended cadence
Daily (2–3 minutes):
Check overall MeroScore & trend
Look at the Top Improvement Opportunities cards
Make sure no pillars turned red unexpectedly
Weekly (15–20 minutes):
Deep dive into each pillar
Review KPI trends and Activity Log entries
Create or update action items
Monthly (30+ minutes):
Step back and look at the bigger pattern
Celebrate wins (“What’s Working Well”)
Plan bigger process improvements for persistent red/yellow KPIs