What is MeroScore?
MeroScore is a single 0–100 score that summarizes how well your cleaning and maintenance program is performing.
Think of it as your facility’s cleanliness & reliability score:
0 = very poor performance
100 = near-perfect performance
Most real-world facilities will live somewhere between 70–95 and move up/down daily
Instead of juggling dozens of raw metrics, MeroScore rolls up performance across:
Planned cleaning work (Scope of Work)
Timing vs traffic
Maintenance responsiveness (work orders)
Supply refills
How well you’ve set up and are using Mero
Each part is scored and then combined into one weighted number.
What you see on the MeroScore page
When you open MeroScore, you’ll see:
Your overall score – a big 0–100 number with a daily trend
A 30-day trend graph – how that score has moved over time
Your Top Improvement Opportunities – the 3 biggest issues currently hurting your score
Performance pillar cards – one for each major area (Scope, Traffic, Work Orders, Supplies, Platform Usage)
(Optional) Activity Log drawer – a timeline of the last 30 days of score changes and why they happened
These work together like this:
The overall score tells you how you’re doing today.
The trend graph tells you where you’re heading.
Improvement Opportunities + pillar cards tell you what to fix.
The Activity Log tells you what caused the changes.
Why your MeroScore changes day to day
Your score updates daily based on real data from the previous day. Here are the main drivers:
Cleaning tasks completed vs scheduled
If most tasks are completed on time, your Scope of Work pillar goes up.
Missed tasks or locations with no defined tasks pull it down.
Timing relative to traffic (if you have traffic sensors)
Cleaning before busy periods and quickly after spikes boosts your Traffic Responsiveness pillar.
Cleaning in the middle of peak times or long delays after heavy use will decrease it.
Work order handling (if you use Mero work orders)
Closing issues on time, quickly and correctly (no reopen) improves your Work Order Performance pillar.
Late, slow or repeated fixes lower it.
Refills and supplies (if you have supply sensors)
Refilling dispensers within the target time (e.g. within 4 hours) improves your Consumables pillar.
Frequent long-empty dispensers reduce it.
Platform usage & configuration
Having tasks assigned to most locations, online devices, and properly configured sensors will raise your Platform Usage pillar.
Large gaps (locations with no tasks, many offline devices) will lower it.
How to interpret different scores
These ranges are a helpful rule of thumb:
90–100 – Excellent
Your cleaning program is very strong.
Most KPIs are green; issues are rare and resolved quickly.
80–89 – Good
Operations are solid with a few weaker spots.
You’ll likely see some yellow KPIs or one pillar lagging.
70–79 – Fair
Multiple areas need attention.
You might see more red KPIs, recurring issues, and more complaints.
Below 70 – Needs improvement
Significant gaps in routine cleaning, responsiveness, or system setup.
Use the dashboard as a triage tool to prioritize fixes.
Remember: perfection isn’t the goal. A constantly stable, honestly measured 90 is more valuable than an artificially inflated 100.
Onboarding wizard & KPI thresholds
If your organization is new to MeroScore, the first time someone clicks MeroScore in the sidebar, they’ll see an onboarding wizard instead of the score page.
This wizard explains:
What MeroScore is and what pillars it uses
The default KPI thresholds (targets) we recommend for each metric
A thresholds step, where you can:
See each KPI grouped by pillar
Adjust the target for your facility
Save those values before you start
After the thresholds step, you set a baseline date (“starts today”), and from then on:
Your MeroScore is calculated using those thresholds
Daily performance is compared to your own targets
You can adjust thresholds later if your standards change
If your org has already completed onboarding, clicking MeroScore takes you straight to the dashboard instead of the wizard.
How the Activity Log helps you “tell the story”
The Activity Log drawer (opened via “See History” or similar) is like a mini timeline explaining why your score moved.
For each day where the score changed, you’ll see:
Whether the score went up or down
Which pillar/KPI was responsible
A plain-English explanation reused from the pillar messaging
(e.g. “Complete all scheduled cleaning tasks: 5 of 50 tasks fell short in 3 locations.”)The size of the impact (e.g.
+2.5 points)
This makes it easier to:
Explain changes to stakeholders (“We lost 3 points because work orders were late last week.”)
Track the effect of your interventions (“After we changed the schedule, time adherence improved and the score climbed 4 points.”)