What's New in Mero Score - November 2025

See Your Biggest Opportunities at a Glance

When you open Mero Score, you'll now see your top 3 improvement opportunities right at the top. Each one shows:

You can "ignore" opportunities you're already working on, and we'll show you the next most important one.

New Activity Log Shows Your Score History

Click "See History" next to your overall score to see exactly what made your score go up or down over the past 30 days. Each entry shows:

You can also see this history for each individual pillar when you click into the details.

Choose Week, Month, or Quarter Views

All charts now let you toggle between:

This helps you spot short-term issues or track long-term improvements.

See Scores for Specific Locations

At the top of Mero Score, you can now filter to see performance for:

This makes it easy to focus on problem areas or compare performance across locations.

Turn Insights into Action Faster

When you see an improvement opportunity, you can now click "Take Action" to create a work order. The work order will automatically include:

We Made Everything Easier to Understand

We've rewritten all the performance metrics to use plain language that your cleaning team can understand:

Old way: "Duration Match: 65%" New way: "Full Cleaning Time: Cleaners are ending tasks early at 5 locations"

Old way: "Frequency Match below threshold" New way: "Repeat Tasks Completed: 12 recurring tasks were skipped this week"

Every metric now includes:

New Onboarding Takes Minutes Instead of Hours

If you're setting up Mero Score for the first time, we've simplified the process down to 4 easy steps:

No more confusing location profiles or complicated configurations.

Questions? Reach out to your customer success manager or contact support - we're here to help you get the most out of these new features.

Transcript:

0:00 Hi there, I want to talk about the new updates we've made to the Mero Control Center. First, is that we've renamed the Mero Performance Hub to Mero Score, which more accurately reflects what the page is doing and the value it's bringing to customers. 0:16 Secondly, we've introduced a ton of new updates to this Mero Score page. So first, customers can see your top improvement opportunities. 0:27 These are certain tasks that are driving your score down the most. So for in this demo application, we can see that the top three are that there's no work orders being used. 0:39 Cleaners are not adhering to the scope of work, and folks need to install supply sensors. As we have supply sensors, but they're covering a very limited section of the area. 0:52 Let's say certain things aren't relevant to me, like the supply sensor one. I can hit ignore, and it will go away and replace it with another improvement opportunity that's driving down my score. 1:04 Let's say I want to take action on one of these, so the scope of work time adherence. I can instantly create a work order and type in, uh, the issues and assign it to someone so that they know what to do. 1:18 We're putting in a lot more work into this work order. Work order feature in the future to make it even more actionable. 1:25 So stay tuned for more on that. Going down, we also made a lot of updates to the performance overview, so I can see here all of my pillars and I can get a credit score. 1:36 We're like analysis on why each pillar is scored the way it is. So you can see here that my scope of work compliance is 17 out of 100. 1:45 And why that is, is that tasks are being, uh, completed and there's reoccurring tasks are also, uh, being completed by cleaners. 1:57 So these are team cleanings. Uh, we're not skipped and it's bringing a positive impact to our score. Uh, our major area for improvement though is scope of work time adherence. 2:08 So that means that tasks are being completed, but the timing of the task is often very off. So what I can do here is I can create a work order, or I can take action immediately, which will take me to the location summary so I can actually see why task times are so off. 2:27 So you can see here on the side the total variance is over 100% in every single case. That gives me an actionable insight to improve on. 2:38 I can also go into a pillar to see more analysis. So I can see a 30 day trend. The current score factors that hurt and help my score is well as a history. 2:50 Now we're working on filling in this history since October and information Thank for your attention. We'll we'll be populated there in customers instances. 3:02 You can also, if a customer is new to using Mero score, change their KP eyes and thresholds. So every new customer will be taken through our new onboarding wizard. 3:12 The first time they use Mero score, it will allow them to see, uhm, why the Mero score exists and how it can help them do their cleaning. 3:23 I'm going to go through one right now. So I'm in another one of our demo instances, and you'll see here that you'll go through the onboarding. 3:37 It tells you exactly, uh, what the Mero score is made up of. And then I can set thresholds for each of our Mero score. 3:45 Now, everything is defaulted, but if I wanted, for example, for scope of work compliance, uh, so the time adherence that I was talking about earlier, um, 80% of tasks need to be finished within the expected time frame. 3:59 I could change that to 50%. 50% if I wanted to. Then, I go next. It says that the baseline starts now, and I will be let in to our Mero score hub. 4:16 As a side, we've also made some improvements to core analytics. So now, uh, really long, cleaner names will be wrapped around so that there's no more ellipses or cutting off certain names, which has caused problems. 4:31 We also allowed you to export up to a week's worth of data. So there's seven columns now. Uh, previously, we had, uh, five. 4:40 Hopefully you like this update. Uh, our next update is bringing a whole lot of bug fixes, uh, and minor improvements to Mero that should be coming out shortly. 4:48 Thank you.