The basic formula
Your MeroScore isn't a simple average—it's a weighted calculation that gives more importance to areas that matter most:
MeroScore = (Score from each active pillar × Its weight) ÷ Total weight of active pillars
Why "active" pillars matter
Not every facility uses all features of the Mero platform. Your MeroScore only includes pillars where you have the necessary data or equipment. This means your score is fair and relevant to your specific setup.
Example: If you don't have traffic sensors installed, the Traffic Responsiveness pillar won't count against you—it simply won't be included in your score calculation.
Pillar weights explained
Different aspects of cleaning performance have different levels of importance:
Scope-of-Work Compliance (Weight: 5) - The most important pillar, measuring whether cleaning tasks are being completed as scheduled
Work Order Performance (Weight: 4) - Second most important, tracking how quickly maintenance issues are resolved
Traffic Responsiveness (Weight: 2) - Measures how well cleaning timing matches facility usage patterns
Consumables Management (Weight: 1) - Tracks restocking of supplies like soap and paper towels
Platform Usage (Weight: 0.5) - Ensures your Mero system is being used effectively
A real example
Let's say your facility has cleaning tasks and work orders, but no traffic or consumables sensors:
Active pillars:
Scope-of-Work: 85 points (weight: 5) = 425
Work Orders: 90 points (weight: 4) = 360
Platform Usage: 95 points (weight: 0.5) = 47.5
Total: 832.5 points
Total weight: 5 + 4 + 0.5 = 9.5
Your MeroScore: 832.5 ÷ 9.5 = 88
Daily updates
Your score recalculates every night based on the previous day's data. This means you'll see the results of today's work reflected in tomorrow's score.