Step 1 – Each pillar gets its own 0–100 score
Each of the five pillars:
Scope of Work Compliance
Traffic Responsiveness
Work Order Performance
Consumables Management
Platform Usage
is scored out of 100 based on its own KPIs and thresholds.
Examples:
Scope of Work might use:
Tasks Completed
Full Cleaning Time
Repeat Tasks Completed
Work Order Performance might use:
Fix Issues by Due Date
Fix Issues Fast
Fix Issues Right the First Time
Each KPI compares your actual value vs a threshold (e.g., ≥ 90% tasks completed, ≤ 10% reopened orders). Those results are combined into the pillar score.
Step 2 – Only active pillars count
Not every organization uses every feature. To keep things fair, MeroScore only includes active pillars:
If you don’t use Mero work orders, the Work Order pillar is excluded.
If you don’t have traffic sensors, Traffic Responsiveness is excluded.
If you don’t have supply sensors, Consumables is excluded.
Inactive pillars:
Do not appear as 0.
Are completely removed from the formula, including their weights.
That means you’re judged only on what you’re actually using, not on features you haven’t deployed yet.
Step 3 – Pillar weights
Each pillar has a weight that reflects how important it is to overall performance:
Scope of Work Compliance – weight 5
(Are routine cleaning tasks actually getting done as scheduled?)Work Order Performance – weight 4
(How well and how fast are issues resolved?)Traffic Responsiveness – weight 2
(Are you cleaning at the right times based on usage?)Consumables Management – weight 1
(Are supplies refilled promptly when they run out?)Platform Usage – weight 0.5
(Is your Mero configuration healthy and comprehensive?)
Heavier weights influence the final score more. Missing routine cleaning (Scope) is a bigger deal than occasionally delayed refills (Supplies), and the weights reflect that.
Step 4 – Weighted average formula
The formula is:
MeroScore = (sum of each active pillar score × its weight) ÷ (sum of active pillar weights)
Example (no traffic or consumables sensors):
Active pillars:
Scope of Work: score 85, weight 5 → contributes 425
Work Orders: score 90, weight 4 → contributes 360
Platform Usage: score 95, weight 0.5 → contributes 47.5
Total points: 425 + 360 + 47.5 = 832.5
Total active weight: 5 + 4 + 0.5 = 9.5
MeroScore = 832.5 ÷ 9.5 ≈ 88
Your dashboard will show 88 as your score.
If later you add traffic sensors and start using that pillar, MeroScore will incorporate the Traffic score and its weight and re-scale accordingly.
Step 5 – Daily recalculation
Each day, Mero:
Looks at all the previous day’s data (tasks, sensors, work orders, system usage).
Recalculates each pillar score based on your KPI thresholds.
Recomputes the overall MeroScore using the weighted average.
Compares today vs yesterday and logs any score changes in the Activity Log, including which KPIs caused the movement and how many points they contributed.
That’s why:
The main score can move daily.
The Activity Log can say “Score increased by 2.5 points because Tasks Completed improved in Building B.”