Pillar 1: Scope-of-Work Compliance
What it measures: Whether your cleaning staff is completing scheduled tasks correctly
Why it matters: This is the foundation of your cleaning program. If tasks aren't being completed on schedule, your facility isn't getting the cleaning it needs.
What we track:
Completion Rate: Are scheduled cleanings actually happening? (Target: 90% or higher)
Duration Match: Are cleaners spending the right amount of time on each task? Too fast might mean corners are being cut; too slow might indicate inefficiency (Target: 80% or higher)
Frequency Match: Are locations being cleaned as often as required? (Target: 85% or higher)
This pillar is always active - Every facility using Mero has scheduled cleaning tasks.
Pillar 2: Traffic Responsiveness
What it measures: How well your cleaning schedule matches when people actually use your facility
Why it matters: Cleaning a restroom when no one's using it wastes resources. Waiting too long after heavy traffic means users encounter dirty facilities.
What we track:
Proactive-Cleaning Index: Are you cleaning high-traffic areas when they're busy? (Lower is better - you want to avoid cleaning during peak times)
Response Time: How quickly do cleaners respond after periods of heavy traffic? (Target: within 60 minutes)
Efficient-Cleaning Index: Are you avoiding cleaning areas that don't need it yet? (Higher is better - shows efficient use of staff time)
This pillar requires traffic sensors - If you don't have people-counting sensors installed, this pillar won't appear in your score.
Pillar 3: Work Order Performance
What it measures: How quickly and effectively your team handles maintenance issues
Why it matters: Broken fixtures, leaks, and other problems impact user experience. Quick resolution shows a responsive maintenance program.
What we track:
Resolved-On-Time Rate: Are work orders being completed by their due date? (Target: 80% or higher)
Quick Resolution Rate: What percentage are fixed within 24 hours? (Target: 70% or higher)
Low Re-open Rate: Are fixes actually solving the problem, or do issues keep coming back? (Target: 10% or lower)
This pillar requires work order usage - If your facility doesn't use the Mero work order system, this pillar won't appear.
Pillar 4: Consumables Management
What it measures: How well soap, paper towels, and other supplies are being restocked
Why it matters: Running out of soap or paper towels creates a poor user experience, even if cleaning is otherwise excellent.
What we track:
Refill Compliance: When dispensers are empty, how quickly are they refilled? (Target: within 4 hours, 90% of the time)
This pillar requires consumables sensors - If you don't have IoT sensors monitoring dispenser levels, this pillar won't appear.
Pillar 5: Platform Usage
What it measures: Whether your Mero system is set up properly and being used effectively
Why it matters: MeroScore can only measure what it can see. This pillar ensures your sensors, beacons, and system are working so we can accurately measure performance.
What we track:
Sensor coverage (traffic and consumables)
Beacons and base stations online
Cleaners with assigned shifts
Work order activity
Locations with assigned cleaning tasks
This pillar is always active - It measures your Mero system's health.