Mero's alerting system is a powerful two-part tool: first, you configure the rules for what events should trigger an alert, and second, you monitor and act on these alerts through the Notifications feed on your Home page.
1. Viewing and Managing Notifications
The Notifications panel on your Home screen is your central feed for all alerts generated by the system.
Notifications: This panel shows a real-time list of all recent events, such as "Cleaner Missed Shift" or "Device Offline."
Taking Action: From this feed, you can quickly assess the situation. For important alerts that require a follow-up, you can instantly convert a notification into a trackable task by clicking the New Work Order button next to it (if the Work Orders feature is enabled).
2. Configuring Your Alert Rules
You can customize which alerts you receive and their sensitivity on a building-by-building or campus-wide basis.
Navigate to Settings in the bottom-left menu.
Select the Alerts tab.
Use the filters at the top of the page to select the Campus or Building you wish to configure.
2.1 Using Alert Templates
Templates provide a quick way to set up a recommended configuration based on your operational model. You can choose a template as a starting point and then fine-tune the individual alerts.
Default Template: Our standard, balanced alert configuration suitable for most users.
Scope of Work-Based Template: Recommended if you heavily use the Scope of Work (SoW) feature. This template focuses on alerts related to performance against scheduled tasks.
Performance Cleaning-Based Template: Designed for users who practice on-demand or alert-driven cleaning rather than following a fixed SoW.
2.2 Configuring Specific Alerts
For each alert type, you can turn it on or off and set a specific threshold for when it should trigger.
Cleaner Missed Shift: Notifies you if a cleaner does not start their shift on time. The threshold is the grace period (in minutes) after the scheduled start time before an alert is sent.
Cleaner Work Overtime: Notifies you if a cleaner works significantly past their scheduled end time. The threshold is the amount of time (in hours/minutes) after the shift ends before an alert is sent.
Device Offline: Triggers when a base station loses its connection. The threshold is the amount of time (e.g., 2 hours) it must be offline before you are notified.
Offline Beacon: Triggers when a cleaner's beacon is offline while they are supposed to be on an active shift. The threshold is the amount of time it must be offline to trigger the alert.
Extended Cleaning Time: Notifies you if a cleaner spends too much time in an area compared to the SoW. The threshold is a percentage over the scheduled time (e.g., a 100% threshold on a 10-minute task would trigger an alert after 20 minutes).
Shortened Cleaning Time: The opposite of the above; triggers if a cleaner spends too little time in an area. The threshold is a percentage below the scheduled time.
Unscheduled Visit: Triggers an alert if a cleaner visits a location that is not part of their assigned Scope of Work for that shift.
High Traffic: For facilities with visitor counters, this alert triggers when footfall in an area exceeds a certain number since the last recorded cleaning visit.
Consumable Refills: For smart dispensers, this triggers an alert when a consumable (like soap or paper) drops below a set fill-level threshold.
After making your changes, be sure to click the Save button at the top of the page to apply your new alert configuration.