The Home screen is the first thing you see when you log into the Mero Control Center. It's designed to give you an immediate overview of active issues and tasks that require your attention.
Note: The Work Orders feature is an optional add-on and may need to be enabled for your account by your Mero representative. If it is not enabled, you will only see the Notifications panel.
1. Managing Work Orders
The Work Orders panel shows all currently open tasks. You can click on any work order to see its details and manage its progress.
Understanding a Work Order
Details: View the location, ID, type, creation date, assignee, priority, and due date.
Status: Update the work order's status as it progresses. The options are:
To Do
In Progress
For Review
Resolved
Ignored
Deleted
Assignments: You can assign a work order to any user, set a priority, and give it a due date. An alert will be triggered if the due date passes and the work order is not yet resolved, ignored, or deleted.
Notes & History: Add a description, attach screenshots, or add notes with photos to provide more context. The full history of changes is tracked at the bottom of the work order.
Creating a New Work Order
There are two ways to create a work order:
From the Home Screen: Click the Create New Work Order button on the top right of the panel.
From a Notification: Navigate to the Notifications panel. On the right-hand side of any notification, click the New Work Order button to instantly convert an alert into a trackable task.
2. Viewing Notifications
The Notifications panel is your real-time feed of all alerts generated by the system, such as "Cleaner Missed Shift" or "Device Offline." From here, you can:
View a list of all recent notifications.
Sort the notifications to find what you need.
Convert any important notification into a work order for further action (if the feature is enabled).