Managing Your Personal Notifications
Accessing Your Notification Settings
To manage your own notifications, start by clicking on your user icon located in the bottom left corner of the screen. From there, select Account Settings to access your personal configuration options.
In the Account Settings area, you'll find your profile information where you can add a phone number or upload a profile photo. Navigate to the Notifications tab to begin customizing your notification preferences.
Setting Up Notification Methods
Before you can receive any notifications, you'll need to select at least one notification method. Mero Control Center supports three delivery methods:
Push notifications - Delivered directly to your device
Email notifications - Sent to your registered email address
SMS notifications - Text messages sent to your phone
Simply toggle on your preferred notification method(s). Note that SMS notifications require you to add a phone number to your profile first.
Sample Notification
Customizing Notification Types
Once you've selected a notification method, you can fine-tune which types of alerts you receive by exploring the Notification Type section. This area allows you to enable or disable specific categories of notifications, such as:
Consumable Alerts - Triggered when a dispenser needs a refill
Offline Devices - Alerts when a base station or consumable device goes offline
Inactive Cleaners - Notifications when a cleaner's beacon goes offline during their shift
High Traffic - Triggered when more than 200 visitors have been detected since the last cleaning
Extended Cleaning Time - Alerts when a cleaner spends more than double the expected cleaning time as per their scope of work
Shortened Cleaning Time - Triggered when a cleaner spends less than 50% of the expected cleaning time as per their scope of work
Unscheduled Visit - Alerts when a cleaner is detected in a location where they are not scheduled to be
Missed Shift - Triggered when a cleaner was supposed to be at a location but did not show up
Overtime Worked - Alerts when a cleaner works or is detected two hours past their scheduled shift time or more
Work Order Assignments - Notifications for assigned work orders
Location-Specific Notifications
For organizations with multiple buildings or locations, you can customize notifications by specific areas. When you expand any notification type (like Consumable Alerts), you'll see options to select particular buildings, floors, or locations. This granular control ensures you only receive notifications relevant to your areas of responsibility.
Adding Your Phone Number
To enable SMS notifications, you must first add your phone number to your profile:
Go to Account Settings
Select the Profile tab
Enter your phone number in the designated field
Click Save Changes
Once saved, return to the Notifications tab where SMS will now appear as an available notification method.
Managing Team Member Notifications
Editing Other Users' Notification Settings
If you have administrative privileges, you can configure notification settings for other team members:
Navigate to the Users section
Find the user whose notifications you want to modify
Click the three dots menu next to their name
Select Edit
Configure their notification methods and types using the same interface as personal settings
This feature is particularly useful for ensuring managers receive critical alerts or setting up new team members with appropriate notification preferences.
Important Notes About Work Orders
Work order notifications are automatically enabled for all users and cannot be disabled. This ensures that when work orders are assigned to specific team members, they will always receive notification of their assignments. This feature only applies to organizations where work orders are enabled.
Troubleshooting Common Issues
Notification Type section appears grayed out: This indicates you need to select at least one notification method (Push, Email, or SMS) before you can customize specific notification types.
SMS option not available: You must add a phone number to your profile before SMS notifications become available as an option. See more here
Not receiving notifications: Verify that you've saved your settings by clicking the Save button at the bottom of the Notifications tab after making changes.
Best Practices
Start with essential notifications and gradually add more as needed
Use location-specific filtering to reduce notification noise
Regularly review and update your notification preferences
Consider using different notification methods for different types of alerts (e.g., SMS for urgent issues, email for routine updates)