The Organization settings page allows administrators to apply universal rules that define what the Mero platform considers a "complete" or "on-time" action. These settings are critical for ensuring that analytics and alerts are aligned with your operational standards.
How to Access Organization Settings
Navigate to Settings in the bottom-left menu.
Select the Organization tab.
Customizing Your Organization Profile
At the top of the page, you can customize your organization's profile by:
Changing or deleting your organization's photo/logo.
Editing the organization's name.
Setting Performance Thresholds
These three settings are the core of Mero's performance logic.
1. Task Completion Time Buffer
This is a percentage-based grace period for completing a task. It allows for minor deviations from the Scope of Work without marking a task as incomplete.
How it works: Mero compares the time a cleaner actually spent in an area to the required duration in the Scope of Work, plus the buffer.
Example:
A task requires 10 minutes in a location.
The Task Completion Time Buffer is set to 20% (which is 2 minutes).
If a cleaner works for 9 minutes, the task is considered Complete because 9 minutes is within the 2-minute buffer of the 10-minute requirement.
2. Scope of Work (SoW) Completion Metric
This is the percentage of total tasks in a shift that must be completed for the entire shift to be considered "complete."
How it works: It's the benchmark for a successful shift.
Example:
If the SoW Completion Metric is set to 80%, a cleaner must complete at least 80% of their assigned tasks for their shift to be marked as having a complete Scope of Work in the Shift View report.
3. Schedule Compliance Buffer
This is a grace period, in minutes, for a cleaner's shift start time. It prevents late-start alerts for minor delays.
How it works: It creates a window around the expected start time.
Example:
A cleaner's shift is scheduled to start at 8:00 AM.
The Schedule Compliance Buffer is set to 45 minutes.
If the cleaner starts their shift anytime before 8:45 AM, they are considered on time, and no alert will be triggered. If they start after 8:45 AM, a "Missed Shift" alert may be generated.