While Shifts define when a cleaner works, the Scope of Work (SoW) defines what they are expected to do during that time. By adding tasks to a shift, you are setting a target duration for cleaning specific locations. This is how the Mero system measures performance and calculates the "Scope of Work Completed" metric in the Shift View.
How to Create and Manage SoW Tasks
Navigate to Settings in the bottom-left menu.
Select the Scope of Work tab.
From this screen, you can view all existing tasks or add new ones.
Adding a New Task
Click the Add Task button.
Fill in the task details:
Campus, Building, Location: Choose the specific area where the task needs to be completed. A task can only be assigned to one location.
Shift: Assign the task to a specific shift. This links the required work to a cleaner's schedule.
Task Type: Choose from a list of predefined tasks (e.g., "Clean Washroom," "Restock Supplies") or create your own custom task type.
Duration: Set the amount of time, in hours and minutes, that the cleaner is expected to spend in that area to complete the task.
Click Save to add the task to the selected shift.
Team Tasks
You can now assign Scope of Work tasks to an entire team. This ensures the work gets done, no matter which cleaner is available.
Assign tasks to a Location or an entire Location Type (e.g. all men’s washrooms).
Choose Task Type, Frequency, Time Between Tasks, and Duration.
Save the task, and it will appear for the assigned Team during their shift.
Team Tasks are clearly marked in the schedule and in cleaner logs, so you always know whether work was completed individually or as part of a team.
Learn more in Using Team Tasks
Methods for Quickly Adding Multiple Tasks
For setting up many tasks at once, use one of the following bulk creation methods.
Auto-Generating Tasks
This is the fastest way to create the same task across multiple locations and shifts.
On the Scope of Work page, click the Auto-Generate Tasks button (located to the right of the "Add Task" button).
Select a Campus and Building.
Choose one or more Locations and one or more Shifts.
Define the Task and Duration.
Click Generate. The system will create a separate task for each location and shift combination you selected.
Importing Tasks via CSV
This method is ideal for creating many different tasks at once.
From the main Scope of Work page, click the Import button.
Follow the prompts to upload your CSV file. Make sure your data is formatted correctly based on the provided template.
By defining a clear Scope of Work, you provide your team with precise expectations and unlock powerful performance analytics within the Mero platform.