New Ways to Track Performance + More Control Over Your Displays
We're bringing you powerful new analytics to measure scope of work completion, flexible display options for Live Clean, and important compliance updates for SMS notifications.
These updates are now live in your Mero Control Center.
Track Scope of Work Completion in Core Analytics
Understanding whether your cleaning teams are completing their assigned tasks just got easier. We've added a new SOW Completion Percentage metric to Core Analytics.
What It Shows
This metric calculates the percentage of assigned tasks that were actually completed, giving you a clear picture of adherence to your scope of work.
How to Use It
Group by Building — Compare completion rates across your portfolio
Group by Floor — Identify problem areas within a building
Group by Location — Drill down to specific rooms or zones
Group by Cleaner — Spot training opportunities or recognize top performers
Where to find it: Core Analytics > Select "SOW Completion %" from the metric dropdown
Why This Matters
Quickly identify underperforming locations before tenants notice
Have data-driven conversations with cleaning teams
Track improvement over time with scheduled reports
Updated Export Limits: Day of Week reports now support up to 7 columns (previously 5). All other report types support 5 columns. These limits apply to both manual exports and scheduled email reports.
Customize How Locations Appear on Live Clean Displays
Different facilities have different naming conventions. Now you can control exactly how location names appear on your tenant-facing displays.
Three Display Options
Use Display Name — Show a custom name you define (e.g., "Executive Restroom")
Use Building/Floor/Location — Show the full hierarchy (e.g., "HQ - Floor 2 - Men's Restroom")
Use Floor and Location — Show a compact format (e.g., "Floor 2 - Men's Restroom")
Where to find it: Settings > Buildings > Live Clean Settings > Title Display Format
New: Export Your Locations to CSV
Need to create custom stickers or integrate with another system? Export your Live Clean locations to CSV with one click.
What's included: Building, Floor, Location, Display Name, Status, and QR Code URL
Where to find it: Live Clean > Export to CSV button
Additional Live Clean Improvements
Display Name column now visible in the Live Clean list view for easier management
Updated QR code stickers — Cleaner design with no orange border around your logo and bolder "Powered by Mero" text
Real-time team task updates — Team tasks now appear on displays immediately (previously could take up to 16 hours)
Filter Your Cleaning Calendar by Visit Type
The Cleaning Activity Calendar now lets you filter by the type of visit, so you can focus on exactly the activity that matters to you.
Available Filters
Standard — Regular cleaning visits
Persistent — Extended visits where brief signal gaps were bridged together
Transient — Brief visits under 2 minutes
Break Room — Time spent in designated break areas
Abandoned Beacon — Visits from beacons no longer assigned to active cleaners
Where to find it: Calendar View > Visit Types filter
Your selected filter applies to both the calendar view and any PDF or CSV exports you generate.
Clearer Location Names in Shift View
When you have locations with identical names on different floors (like "Men's Restroom" on every floor), it was hard to tell them apart in Shift View.
What's Changed
Location names now include the floor as a prefix:
Before | After |
Men's Restroom | Floor 1 - Men's Restroom |
Women's Restroom | Floor 1 - Women's Restroom |
Men's Restroom | Floor 2 - Men's Restroom |
This makes it immediately clear which floor you're looking at when reviewing shift performance.
SMS Notification Consent (Compliance Update)
To comply with carrier regulations (A2P 10DLC), users must now provide consent before receiving SMS notifications.
What Users Will See
When enabling SMS notifications, users must check a consent box that reads:
"I agree to receive SMS notifications from Mero. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for support."
The phone number field remains inactive until consent is provided. Links to our Terms of Service and Privacy Policy are included.
For Administrators
Users who haven't provided consent cannot receive SMS notifications. You can see consent status in the Users settings area.
Where to find it: Account Settings > Notifications > SMS Notifications
Location Summary: Clearer Traffic Data
The traffic column in Location Summary now distinguishes between two situations:
"N/A" — No traffic sensor is installed at this location
"0" — A traffic sensor is installed, but zero people were counted
This helps you understand whether an area truly had no visitors or whether you're simply missing traffic data.
Bug Fixes & Improvements
Fixed Reset button color state on Quality Control page (mobile view)
Improved error handling when duplicate beacons are detected in Cleaner settings
Fixed Import button state after page refresh in Buildings settings
Mobile sidebar now has a clear close mechanism (tap outside or use X button)
Corrected persistent visit time calculations across all organizations
Questions?
Reach out to your Customer Success Manager or contact us at [email protected]. We're here to help you get the most out of these new features.