Setting Up Notifications
Setting up notifications helps you stay informed about the status of your Basestations in real-time, enabling prompt action when a station goes offline.
Enable Notifications
Go to Account Settings:
Click on the circle in the top right-hand corner of the screen.
Select "Account Settings" from the dropdown menu.
Configure Notifications:
Click on the "Notifications" tab.
Choose the type of notifications you want and the delivery method (push notification, email, or SMS).
For instance, to receive SMS and push notifications when a device goes offline, select those options.
Customize Notification Areas
If you are responsible for specific buildings or areas, you can customize which notifications you receive:
Navigate through the notification panel.
Enable or disable notifications for certain areas as needed.
Click "Save Changes" when you're done.
Checking Basestation Status
Regularly checking the status of your Basestations helps you quickly identify and address any issues, ensuring continuous coverage and data continuity.
To check the status of base stations, follow these steps:
Access the Settings Pane:
If you are on a mobile device, you may need to hit the "3 Lines" first.
Go to the settings pane on the bottom of the screen
Navigate to Base Stations:
In the Settings pane, go to the Base Stations section.
Review Base Station Information:
Here, you will see details such as the base station's name, ID, the locations it covers, status, and the last seen timestamp.
Status indicates whether the base station is online or offline.
Last seen shows the last time the base station detected a cleaner in its area.
Identify Potential Issues:
If a base station is both offline and has a last seen timestamp of more than 2 days ago, it may need to be replaced.
Replacing a Basestation
Edit Basestation Details
Click the three dots next to the base station you want to replace.
Click the pencil icon to open the control panel.
Update the base station ID, nickname, and other details as necessary. Hit save when you are done.
Swapping Out the Basestation
Scan the new Basestation:
Click the QR icon next to the base station ID box.
Use your phone or laptop camera to scan the new base station's QR code.
Click "Save Changes."
Plug in the new Basestation.
It may take up to ten minutes for the status to update to online, indicating it has received beacon samples.
Following these steps will help ensure your base stations remain online and you are promptly notified of any issues.
If you need assistance, please call Mero Support at 1 855 714-6376 or email [email protected].