Today, we're thrilled to announce a major upgrade to your analytics capabilities with the launch of the Core Analytics page, now live in your Mero Control Center.
We know you have access to a wealth of data. The new Core Analytics experience is designed to help you easily cut through the noise, connect the dots, and turn that data into your most valuable asset for making critical business decisions.
What is Core Analytics?
Core Analytics is a flexible and powerful new dashboard that allows you to build custom reports from the ground up, all on a single pane of glass. You can now select, combine, and visualize the metrics that matter most to you, including:
Average Cleaning Time
Number of Cleaning Visits
Footfall & Building Traffic
Consumable Usage & Dispenser Activations
Solve Real Problems, Faster.
This isn't just about new charts; it's about new capabilities. With Core Analytics, you can move beyond standard reports to uncover deep, actionable insights.
Pinpoint Service Inconsistencies: Investigate a quality complaint by comparing the Average Cleaning Time for a specific area and across different cleaners. Instantly see if the issue is a one-time event or a recurring pattern that needs to be addressed.
Optimize Staffing & Schedules: Stop cleaning based on a fixed schedule and start optimizing for reality. Correlate Cleaning Visits with hourly Footfall data to see if your team is deployed effectively during peak traffic, saving time and improving service quality where it matters most.
Full Customization, Full Control: Group your data by location, cleaner, or building. Filter by specific time periods. Compare performance week-over-week or month-over-month. You are in complete control to build the exact view you need to answer your most pressing questions.
Demo:
Transcript:
0:00 Hi there, my name's Cole, one of the co-founders here at Mero, and I'm really excited to show you our new Core Analytics experience for the Mero Control Center.
0:11 With Core Analytics, you can choose from a variety of metrics, average cleaning time, number of cleaning visits, footfall, and consumable usage, all in one place.
0:23 This is powerful for getting a high-level overview, but its real value comes from drilling down to solve specific, daily problems.
0:31 Let me walk you through a classic example of investigating and resolving a quality complaint with data. let's imagine you've received a complaint.
0:40 People are saying that the elevator bay area in the lobby feels neglected, while other areas of the building seem fine.
0:46 As a result, manager, you need to know if this is a real issue, and if so, find the root cause.
0:52 Let's solve this using our new core analytics. First, to investigate the service quality, we'll select the average cleaning time as our primary metric.
1:02 let's start by grouping by location, and then I want to see if this is a reoccurring issue, I'm going to see the previous 30 days of data.
1:15 going down I see that in the lobby elevator bay, we're seeing only an average cleaning time of four minutes over the past two months.
1:24 clearly this is an issue. Let's do some further investigation, and instead of splitting By a single period. Let's get break down by cleaner in that same area.
1:37 I'm going to use our filter field should drill down specifically to the lobby. As you can see, certain cleaners are cleaning areas on a frequency, but I can see here that in the elevator bay area, I have two cleaners that aren't cleaning this area.
2:02 I've now moved from a subjective complaint to an objective, actionable insight. I can now have a productive, data-driven conversation with our staff members.
2:15 Perhaps they need to train on that area-specific protocol, or their route is too demanding. You can address the route cause, improve service quality, and be confident that the issue has been resolved.
2:28 this is just one example of what you can do with our new core analytics. This same process can be used to optimize schedules, manage supplies, and more.
2:38 It gives you full customizability over the metrics in your platform, making it possible to uncover powerful insights and make smarter in the future.
2:48 We're excited to see what you can do with our new core analytics.